Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after your scheduled session to request a refund or reschedule.

Eligibility for Return

To be eligible for a return, your session must not have been attended or utilized. Please provide your booking confirmation and proof of purchase.

To start a return, contact us at info@fitvibes.co. Requests made without contacting us first will not be accepted.

For any return questions, you can always reach us at info@fitvibes.co.

Damages and Issues

Please inspect your booking confirmation and contact us immediately if there is an issue, so we can evaluate the situation and make it right.

Exceptions / Non-returnable Items

Certain types of services cannot be refunded, such as custom fitness plans or specialized personal training sessions. Please get in touch if you have questions or concerns about your specific booking. We cannot accept returns on discounted packages or gift cards.

Exchanges

The fastest way to ensure you get what you want is to request a cancellation and then book a new session. Once the return is accepted, make a separate booking for the new session.

European Union 14-Day Cooling-Off Period

If the service is being booked from within the European Union, you have the right to cancel or return your booking within 14 days, for any reason and without justification. As above, your session must not have been attended or utilized. Please provide your booking confirmation and proof of purchase.

Refunds

We will notify you once we’ve reviewed your request and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@fitvibes.co.